Lisa Crowley: work-life balance at BT

Lisa is a PA to a senior Director in BT Retail service agility. She lives with and cares for her elderly Mum who is disabled. Her Mum is extremely arthritic, which was worsened recently by skin cancer, and now has to use a wheelchair to get around.

Lisa manages her caring responsibilities on top of her work commitments by having a very understanding line manager, having the ability to occasionally work from home and making sure that all the areas of her life are dedicated the proper time needed. She says, “this is sometimes a struggle but the rewards are worth it”.

“What is reassuring is that I don't feel I have to justify any absence. My manager and colleagues are aware of my situation, and they don't mind if I have to use the phone and office time for personal calls. This makes such a difference to me and my Mum.”, Lisa adds.

Flexibility need not result in a huge upheaval in work, little changes or a supportive culture can go a long way. It can mean so much to those looking to juggle different roles. The peace of mind that is generated, knowing their caring needs can be met, means that working carers can be more relaxed at work and able to concentrate more fully. Lisa on top of her work and caring roles has been able to also study for a certificate in Information and Technology with the Open University.